{"id":12908,"date":"2021-01-07T16:09:32","date_gmt":"2021-01-07T15:09:32","guid":{"rendered":"https:\/\/www.daiwaitaly.it\/frequently-asked-questions\/"},"modified":"2025-10-30T09:26:42","modified_gmt":"2025-10-30T08:26:42","slug":"frequently-asked-questions","status":"publish","type":"page","link":"https:\/\/www.daiwaitaly.it\/en\/frequently-asked-questions\/","title":{"rendered":"Frequently asked questions"},"content":{"rendered":"\n<style type=\"text\/css\" data-created_by=\"avia_inline_auto\" id=\"style-css-av-28msi-9b053711518c2820e951c39cc20b0dc4\">\n.avia-section.av-28msi-9b053711518c2820e951c39cc20b0dc4{\nbackground-repeat:no-repeat;\nbackground-image:url(https:\/\/www.daiwaitaly.it\/wp-content\/uploads\/Amorphous-bolo_Massimo-Zelli.jpg);\nbackground-position:50% 50%;\nbackground-attachment:scroll;\n}\n.avia-section.av-28msi-9b053711518c2820e951c39cc20b0dc4 .av-section-color-overlay{\nopacity:0.5;\nbackground-color:#000000;\n}\n<\/style>\n<div id='av_section_1'  class='avia-section av-28msi-9b053711518c2820e951c39cc20b0dc4 socket_color avia-section-default avia-no-border-styling  avia-builder-el-0  el_before_av_section  avia-builder-el-first  avia-full-stretch avia-bg-style-scroll av-section-color-overlay-active av-minimum-height av-minimum-height-40 av-height-percent  container_wrap fullsize'  data-section-bg-repeat='stretch' data-av_minimum_height_pc='40' data-av_min_height_opt='percent'><div class=\"av-section-color-overlay-wrap\"><div class=\"av-section-color-overlay\"><\/div><div class='container av-section-cont-open' ><main  role=\"main\" itemprop=\"mainContentOfPage\"  class='template-page content  av-content-full alpha units'><div class='post-entry post-entry-type-page post-entry-12908'><div class='entry-content-wrapper clearfix'>\n\n<style type=\"text\/css\" data-created_by=\"avia_inline_auto\" id=\"style-css-av-1b0zq-c4b66e5d60c3ecb022e6f821e46fbbe0\">\n.flex_column.av-1b0zq-c4b66e5d60c3ecb022e6f821e46fbbe0{\nborder-radius:0px 0px 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.av-special-heading.av-kppj4tlf-1e4cc9a879d1ebe5680c5480b35f400b .av-special-heading-tag .heading-char{\nfont-size:25px;\n}\n.av-special-heading.av-kppj4tlf-1e4cc9a879d1ebe5680c5480b35f400b .av-subheading{\nfont-size:15px;\n}\n<\/style>\n<div  class='av-special-heading av-kppj4tlf-1e4cc9a879d1ebe5680c5480b35f400b av-special-heading-h2 blockquote modern-quote modern-centered  avia-builder-el-3  el_before_av_textblock  avia-builder-el-first '><div class='av-subheading av-subheading_above'><p>Frequently asked questions<\/p>\n<\/div><h2 class='av-special-heading-tag '  itemprop=\"headline\"  >Hi, how can we help you?<\/h2><div class=\"special-heading-border\"><div class=\"special-heading-inner-border\"><\/div><\/div><\/div><br \/>\n<section  class='av_textblock_section av-k6gnejf9-336a78bec8d51baa2044e25230832954 '   itemscope=\"itemscope\" itemtype=\"https:\/\/schema.org\/CreativeWork\" ><div class='avia_textblock'  itemprop=\"text\" ><p style=\"text-align: center;\">Here you will find the most frequently asked topics, questions and answers.<\/p>\n<\/div><\/section><br \/>\n\n<style type=\"text\/css\" data-created_by=\"avia_inline_auto\" id=\"style-css-av-k6kmnchr-561761533825f54548c15ef2e037bb96\">\n#top .avia_search_element.av-k6kmnchr-561761533825f54548c15ef2e037bb96 .av_searchform_wrapper{\nborder-radius:0px 0px 0px 0px;\n}\n#top .avia_search_element.av-k6kmnchr-561761533825f54548c15ef2e037bb96 #s.av-input-field{\nborder-radius:0px 0px 0px 0px;\ncolor:#1b1e23;\nbackground-color:#ffffff;\nfont-size:13px;\n}\n#top .avia_search_element.av-k6kmnchr-561761533825f54548c15ef2e037bb96 .av-input-field-icon.av-search-icon{\ncolor:#1b1e23;\nfont-size:13px;\n}\n#top .avia_search_element.av-k6kmnchr-561761533825f54548c15ef2e037bb96 .av-input-field-icon.av-search-icon.avia-svg-icon svg:first-child{\nfill:#1b1e23;\nstroke:#1b1e23;\nheight:13px;\nwidth:13px;\n}\n#top .avia_search_element.av-k6kmnchr-561761533825f54548c15ef2e037bb96 #searchsubmit{\nborder-radius:0px 0px 0px 0px;\ncolor:#1b1e23;\nbackground-color:#ffffff;\nfont-size:16px;\n}\n#top .avia_search_element.av-k6kmnchr-561761533825f54548c15ef2e037bb96 .av_searchsubmit_wrapper{\nborder-radius:0px 0px 0px 0px;\ncolor:#1b1e23;\nbackground-color:#ffffff;\n}\n#top .avia_search_element.av-k6kmnchr-561761533825f54548c15ef2e037bb96 .av-button-icon.av-search-icon{\ncolor:#1b1e23;\nfont-size:16px;\n}\n#top .avia_search_element.av-k6kmnchr-561761533825f54548c15ef2e037bb96 .av-button-icon.av-search-icon.avia-svg-icon svg:first-child{\nfill:#1b1e23;\nstroke:#1b1e23;\nheight:16px;\nwidth:16px;\n}\n.ajax_search_response.av-k6kmnchr-561761533825f54548c15ef2e037bb96{\npadding:0px 0px 0px 0px;\nmargin:0px 0px 0px 0px;\n}\n.ajax_search_response.av-k6kmnchr-561761533825f54548c15ef2e037bb96 .av_ajax_search_title{\ncolor:#1b1e23;\n}\n<\/style>\n<div  class='avia_search_element av-k6kmnchr-561761533825f54548c15ef2e037bb96  avia-builder-el-5  el_after_av_textblock  avia-builder-el-last '><search><form action='https:\/\/www.daiwaitaly.it\/en\/' id='searchform_element' method='get' class='av_disable_ajax_search' data-element_id='av-k6kmnchr-561761533825f54548c15ef2e037bb96'  data-custom_color='#1b1e23' ><div class='av_searchform_wrapper'><input type='search' value='' id='s' name='s' placeholder='Cerca...' aria-label='Cerca...' class='av-input-field ' required \/><div class='av_searchsubmit_wrapper av-submit-hasicon'><span class='av-button-icon av-search-icon avia-iconfont avia-font-entypo-fontello' data-av_icon='\ue803' data-av_iconfont='entypo-fontello' ><\/span><input type='submit' value='' id='searchsubmit' class='button av-submit-hasicon avia-font-entypo-fontello' title='View results on search page' aria-label='View results on search page' \/><img decoding=\"async\" src=\"https:\/\/www.daiwaitaly.it\/wp-content\/themes\/daiwa\/images\/layout\/blank.png\" \/><\/div><input type='hidden' name='numberposts' value='20' \/><input type='hidden' name='results_hide_fields' value='' \/><\/div><\/form><\/search><\/div><\/p><\/div>\n<style type=\"text\/css\" data-created_by=\"avia_inline_auto\" id=\"style-css-av-1b0zq-4-d50747ce22970d8c88bc66fd99bc2659\">\n.flex_column.av-1b0zq-4-d50747ce22970d8c88bc66fd99bc2659{\nborder-radius:0px 0px 0px 0px;\npadding:0px 0px 0px 0px;\n}\n<\/style>\n<div  class='flex_column av-1b0zq-4-d50747ce22970d8c88bc66fd99bc2659 av_one_fourth  avia-builder-el-6  el_after_av_one_half  avia-builder-el-last  flex_column_div av-zero-column-padding  '     ><\/div><\/div><\/div><\/main><!-- close content main element --><\/div><\/div><\/div><div id='av_section_2'  class='avia-section av-3986l-bd75a3a1b4b14383ec5c15b23fd811e2 main_color avia-section-default avia-no-border-styling  avia-builder-el-7  el_after_av_section  el_before_av_section  avia-bg-style-scroll container_wrap fullsize'  ><div class='container av-section-cont-open' ><div class='template-page content  av-content-full alpha units'><div class='post-entry post-entry-type-page post-entry-12908'><div class='entry-content-wrapper clearfix'>\n\n<style type=\"text\/css\" data-created_by=\"avia_inline_auto\" id=\"style-css-av-k6knpjra-c4f9e5dbf24ef66d0c1dc41904f49c14\">\n.flex_column.av-k6knpjra-c4f9e5dbf24ef66d0c1dc41904f49c14{\nborder-radius:0px 0px 0px 0px;\npadding:0px 0px 0px 0px;\n}\n<\/style>\n<div  class='flex_column av-k6knpjra-c4f9e5dbf24ef66d0c1dc41904f49c14 av_one_fifth  avia-builder-el-8  el_before_av_three_fifth  avia-builder-el-first  first flex_column_div av-hide-on-mobile av-zero-column-padding  '     ><\/div>\n<style type=\"text\/css\" data-created_by=\"avia_inline_auto\" id=\"style-css-av-mh83u-7a3e9af7571f95539d34ab60eb74bfad\">\n.flex_column.av-mh83u-7a3e9af7571f95539d34ab60eb74bfad{\nborder-radius:0px 0px 0px 0px;\npadding:0px 0px 0px 0px;\n}\n<\/style>\n<div  class='flex_column av-mh83u-7a3e9af7571f95539d34ab60eb74bfad av_three_fifth  avia-builder-el-9  el_after_av_one_fifth  el_before_av_one_fifth  flex_column_div av-zero-column-padding  '     ><style type=\"text\/css\" data-created_by=\"avia_inline_auto\" id=\"style-css-av-k6knr1xq-f116025d04a99840fb49a3d142d9e69c\">\n#top .togglecontainer.av-k6knr1xq-f116025d04a99840fb49a3d142d9e69c p.toggler{\nborder-color:#aaaaaa;\n}\n#top .togglecontainer.av-k6knr1xq-f116025d04a99840fb49a3d142d9e69c .toggle_wrap .toggle_content{\nborder-color:#aaaaaa;\n}\n<\/style>\n<div  id=\"faq\"  class='togglecontainer av-k6knr1xq-f116025d04a99840fb49a3d142d9e69c av-elegant-toggle  avia-builder-el-10  avia-builder-el-no-sibling  toggle_close_all' >\n<section class='av_toggle_section av-193cqh-e4e41668272773f3711238fa32079aab'  itemscope=\"itemscope\" itemtype=\"https:\/\/schema.org\/CreativeWork\" ><div role=\"tablist\" class=\"single_toggle\" data-tags=\"{All} \"  ><p id='toggle-toggle-id-1' data-fake-id='#toggle-id-1' class='toggler  av-title-above av-inherit-border-color'  itemprop=\"headline\"  role='tab' tabindex='0' aria-controls='toggle-id-1' data-slide-speed=\"200\" data-title=\"How can I purchase Daiwa products?\" data-title-open=\"\" data-aria_collapsed=\"Click to expand: How can I purchase Daiwa products?\" data-aria_expanded=\"Click to collapse: How can I purchase Daiwa products?\">How can I purchase Daiwa products?<span class=\"toggle_icon\"><span class=\"vert_icon\"><\/span><span class=\"hor_icon\"><\/span><\/span><\/p><div id='toggle-id-1' aria-labelledby='toggle-toggle-id-1' role='region' class='toggle_wrap  av-title-above'  ><div class='toggle_content invers-color av-inherit-border-color'  itemprop=\"text\" ><p>You can only purchase Daiwa products through one of our authorized dealers. In this section you can find the dealer nearest to you <a href=\"http:\/\/daiwaitaly.it\/rivenditori\/\">Dealers &#8211; Daiwa Italy<\/a><\/p>\n<\/div><\/div><\/div><\/section>\n<section class='av_toggle_section av-cravd-331b657ad7aee656c775dd626e88aff6'  itemscope=\"itemscope\" itemtype=\"https:\/\/schema.org\/CreativeWork\" ><div role=\"tablist\" class=\"single_toggle\" data-tags=\"{All} \"  ><p id='toggle-toggle-id-2' data-fake-id='#toggle-id-2' class='toggler  av-title-above av-inherit-border-color'  itemprop=\"headline\"  role='tab' tabindex='0' aria-controls='toggle-id-2' data-slide-speed=\"200\" data-title=\"I have a problem with a product, how can I get support?\" data-title-open=\"\" data-aria_collapsed=\"Click to expand: I have a problem with a product, how can I get support?\" data-aria_expanded=\"Click to collapse: I have a problem with a product, how can I get support?\">I have a problem with a product, how can I get support?<span class=\"toggle_icon\"><span class=\"vert_icon\"><\/span><span class=\"hor_icon\"><\/span><\/span><\/p><div id='toggle-id-2' aria-labelledby='toggle-toggle-id-2' role='region' class='toggle_wrap  av-title-above'  ><div class='toggle_content invers-color av-inherit-border-color'  itemprop=\"text\" ><p>You may receive assistance through an authorized Daiwa dealer, who will interface with our Customer Service Department<\/p>\n<\/div><\/div><\/div><\/section>\n<section class='av_toggle_section av-w3qmp-91a6ec5154bf32148968cdfcc3833c51'  itemscope=\"itemscope\" itemtype=\"https:\/\/schema.org\/CreativeWork\" ><div role=\"tablist\" class=\"single_toggle\" data-tags=\"{All} \"  ><p id='toggle-toggle-id-3' data-fake-id='#toggle-id-3' class='toggler  av-title-above av-inherit-border-color'  itemprop=\"headline\"  role='tab' tabindex='0' aria-controls='toggle-id-3' data-slide-speed=\"200\" data-title=\"I own a discontinued Daiwa product, is it possible to find replacement parts?\" data-title-open=\"\" data-aria_collapsed=\"Click to expand: I own a discontinued Daiwa product, is it possible to find replacement parts?\" data-aria_expanded=\"Click to collapse: I own a discontinued Daiwa product, is it possible to find replacement parts?\">I own a discontinued Daiwa product, is it possible to find replacement parts?<span class=\"toggle_icon\"><span class=\"vert_icon\"><\/span><span class=\"hor_icon\"><\/span><\/span><\/p><div id='toggle-id-3' aria-labelledby='toggle-toggle-id-3' role='region' class='toggle_wrap  av-title-above'  ><div class='toggle_content invers-color av-inherit-border-color'  itemprop=\"text\" ><p>For products that are no longer in production, Daiwa guarantees repair or replacement within 3 years of going out of production.<\/p>\n<\/div><\/div><\/div><\/section>\n<section class='av_toggle_section av-t1ajt-c96b0ce65614eedf9d7097b3a77fb33a'  itemscope=\"itemscope\" itemtype=\"https:\/\/schema.org\/CreativeWork\" ><div role=\"tablist\" class=\"single_toggle\" data-tags=\"{All} \"  ><p id='toggle-toggle-id-4' data-fake-id='#toggle-id-4' class='toggler  av-title-above av-inherit-border-color'  itemprop=\"headline\"  role='tab' tabindex='0' aria-controls='toggle-id-4' data-slide-speed=\"200\" data-title=\"How long does the Daiwa warranty last?\" data-title-open=\"\" data-aria_collapsed=\"Click to expand: How long does the Daiwa warranty last?\" data-aria_expanded=\"Click to collapse: How long does the Daiwa warranty last?\">How long does the Daiwa warranty last?<span class=\"toggle_icon\"><span class=\"vert_icon\"><\/span><span class=\"hor_icon\"><\/span><\/span><\/p><div id='toggle-id-4' aria-labelledby='toggle-toggle-id-4' role='region' class='toggle_wrap  av-title-above'  ><div class='toggle_content invers-color av-inherit-border-color'  itemprop=\"text\" ><p>The warranty is valid for 24 months from the date of purchase of the product, shown on the receipt of the product. For more information about the warranty AFTER-SALES SERVICE &#8211; Daiwa Italy<\/p>\n<\/div><\/div><\/div><\/section>\n<section class='av_toggle_section av-j68wx-de785b899ca52d651f24d90440912535'  itemscope=\"itemscope\" itemtype=\"https:\/\/schema.org\/CreativeWork\" ><div role=\"tablist\" class=\"single_toggle\" data-tags=\"{All} \"  ><p id='toggle-toggle-id-5' data-fake-id='#toggle-id-5' class='toggler  av-title-above av-inherit-border-color'  itemprop=\"headline\"  role='tab' tabindex='0' aria-controls='toggle-id-5' data-slide-speed=\"200\" data-title=\"If I have a problem during the warranty period, how can I repair or replace the product?\" data-title-open=\"\" data-aria_collapsed=\"Click to expand: If I have a problem during the warranty period, how can I repair or replace the product?\" data-aria_expanded=\"Click to collapse: If I have a problem during the warranty period, how can I repair or replace the product?\">If I have a problem during the warranty period, how can I repair or replace the product?<span class=\"toggle_icon\"><span class=\"vert_icon\"><\/span><span class=\"hor_icon\"><\/span><\/span><\/p><div id='toggle-id-5' aria-labelledby='toggle-toggle-id-5' role='region' class='toggle_wrap  av-title-above'  ><div class='toggle_content invers-color av-inherit-border-color'  itemprop=\"text\" ><p>To receive service on a product under warranty, you can contact your local Daiwa dealer, who will arrange for our Customer Service Department to send you<\/p>\n<\/div><\/div><\/div><\/section>\n<section class='av_toggle_section av-ho7p5-56cbf9459c66f049eeb75a6eec436b47'  itemscope=\"itemscope\" itemtype=\"https:\/\/schema.org\/CreativeWork\" ><div role=\"tablist\" class=\"single_toggle\" data-tags=\"{All} \"  ><p id='toggle-toggle-id-6' data-fake-id='#toggle-id-6' class='toggler  av-title-above av-inherit-border-color'  itemprop=\"headline\"  role='tab' tabindex='0' aria-controls='toggle-id-6' data-slide-speed=\"200\" data-title=\"I purchased a Daiwa product abroad, can I take advantage of the service?  \" data-title-open=\"\" data-aria_collapsed=\"Click to expand: I purchased a Daiwa product abroad, can I take advantage of the service?  \" data-aria_expanded=\"Click to collapse: I purchased a Daiwa product abroad, can I take advantage of the service?  \">I purchased a Daiwa product abroad, can I take advantage of the service?  <span class=\"toggle_icon\"><span class=\"vert_icon\"><\/span><span class=\"hor_icon\"><\/span><\/span><\/p><div id='toggle-id-6' aria-labelledby='toggle-toggle-id-6' role='region' class='toggle_wrap  av-title-above'  ><div class='toggle_content invers-color av-inherit-border-color'  itemprop=\"text\" ><p>Unfortunately, Daiwa Italy is unable to provide support for products purchased abroad: you must refer to the store where you purchased the product.<\/p>\n<\/div><\/div><\/div><\/section>\n<section class='av_toggle_section av-qlpl-750ffe3a26bd75593b5fb8d0c6416395'  itemscope=\"itemscope\" itemtype=\"https:\/\/schema.org\/CreativeWork\" ><div role=\"tablist\" class=\"single_toggle\" data-tags=\"{All} \"  ><p id='toggle-toggle-id-7' data-fake-id='#toggle-id-7' class='toggler  av-title-above av-inherit-border-color'  itemprop=\"headline\"  role='tab' tabindex='0' aria-controls='toggle-id-7' data-slide-speed=\"200\" data-title=\"I would like to become an authorized Daiwa dealer.\" data-title-open=\"\" data-aria_collapsed=\"Click to expand: I would like to become an authorized Daiwa dealer.\" data-aria_expanded=\"Click to collapse: I would like to become an authorized Daiwa dealer.\">I would like to become an authorized Daiwa dealer.<span class=\"toggle_icon\"><span class=\"vert_icon\"><\/span><span class=\"hor_icon\"><\/span><\/span><\/p><div id='toggle-id-7' aria-labelledby='toggle-toggle-id-7' role='region' class='toggle_wrap  av-title-above'  ><div class='toggle_content invers-color av-inherit-border-color'  itemprop=\"text\" ><p>Fill out the form on the <a href=\"https:\/\/www.daiwaitaly.it\/en\/contact\/\">Contact<\/a> page by selecting the customer type &#8220;Fisheries Sector Shopkeeper&#8221; and entering all your business data: you will be contacted as soon as possible by our sales department.<\/p>\n<\/div><\/div><\/div><\/section>\n<\/div><\/div>\n<style type=\"text\/css\" data-created_by=\"avia_inline_auto\" id=\"style-css-av-k6knpo2n-9c260b0f63a8901d3294097b1f8778ac\">\n.flex_column.av-k6knpo2n-9c260b0f63a8901d3294097b1f8778ac{\nborder-radius:0px 0px 0px 0px;\npadding:0px 0px 0px 0px;\n}\n<\/style>\n<div  class='flex_column av-k6knpo2n-9c260b0f63a8901d3294097b1f8778ac av_one_fifth  avia-builder-el-11  el_after_av_three_fifth  avia-builder-el-last  flex_column_div av-hide-on-mobile av-zero-column-padding  '     ><\/div>\n<\/p>\n<\/div><\/div><\/div><!-- close content main div --><\/div><\/div><div id='av_section_3'  class='avia-section av-kjjv0p3h-d73e26d0034df03ef6089d5e24507b7e main_color avia-section-default avia-no-border-styling  avia-builder-el-12  el_after_av_section  avia-builder-el-last  cta-section avia-bg-style-scroll container_wrap fullsize'  ><div class='container av-section-cont-open' ><div class='template-page content  av-content-full alpha units'><div class='post-entry post-entry-type-page post-entry-12908'><div class='entry-content-wrapper clearfix'>\n\n<style type=\"text\/css\" data-created_by=\"avia_inline_auto\" id=\"style-css-av-1r0ug-515e598813f6e87d05589208daf927bb\">\n.flex_column.av-1r0ug-515e598813f6e87d05589208daf927bb{\nborder-radius:0px 0px 0px 0px;\npadding:0px 0px 0px 0px;\nbackground:url(https:\/\/www.daiwaitaly.it\/wp-content\/uploads\/2021\/01\/image-117.jpg) 50% 50% no-repeat scroll #000000;\n}\n<\/style>\n<div  class='flex_column av-1r0ug-515e598813f6e87d05589208daf927bb av_one_half  avia-builder-el-13  el_before_av_one_half  avia-builder-el-first  cta-box-double first flex_column_div av-zero-column-padding avia-link-column av-column-link  '    data-link-column-url=\"https:\/\/www.daiwaitaly.it\/contatti\/\"   ><a class=\"av-screen-reader-only\" href=https:\/\/www.daiwaitaly.it\/contatti\/ >Link to: Contatti<\/a><p>\n<style type=\"text\/css\" data-created_by=\"avia_inline_auto\" id=\"style-css-av-kpy7bmnc-7c188ae843812af8fbdfefe02f2ba80a\">\n#top .av-special-heading.av-kpy7bmnc-7c188ae843812af8fbdfefe02f2ba80a{\npadding-bottom:10px;\n}\nbody .av-special-heading.av-kpy7bmnc-7c188ae843812af8fbdfefe02f2ba80a .av-special-heading-tag .heading-char{\nfont-size:25px;\n}\n.av-special-heading.av-kpy7bmnc-7c188ae843812af8fbdfefe02f2ba80a .av-subheading{\nfont-size:15px;\n}\n<\/style>\n<div  class='av-special-heading av-kpy7bmnc-7c188ae843812af8fbdfefe02f2ba80a av-special-heading-h3 blockquote modern-quote  avia-builder-el-14  el_before_av_hr  avia-builder-el-first '><h3 class='av-special-heading-tag '  itemprop=\"headline\"  >Do you need help?<\/h3><div class=\"special-heading-border\"><div 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